If something is wrong with your order, please let us know. Sunxi Craft ships internationally from China, so we handle concerns individually and will give you return instructions before anything is mailed back.
Defective, damaged, or incorrect items
Please email info@sunxicraft.com within 7 calendar days after delivery if your item arrives defective, damaged, or materially different from what you ordered. Include your order number, a description of the issue, and clear photos of the item and packaging where relevant. You only need to notify us within this period; you do not need to get a parcel back to China within seven days.
We will review the information and, when the issue is confirmed, offer a refund or replacement. If a replacement is unavailable, we will offer a refund. Please do not send an item to us before we provide written instructions and a return address.
Return shipping for confirmed problems
We may be able to resolve a confirmed problem from the photos without asking you to return the item. If a return is needed, we will agree on a reasonable, trackable shipping method and its cost with you in writing first. You may then send the item using that method, keep the postage receipt, and we will reimburse the reasonable, pre-approved return postage after the issue is confirmed. If paying return postage up front is difficult, contact us before shipping so we can discuss another arrangement.
Change-of-mind returns
Because our pieces are shipped internationally from China, we do not offer voluntary returns or exchanges for a change of mind, an unwanted gift, or a preference about a product that matches its description. Please review the product details and images before ordering, and contact us with questions before checkout.
Handmade pieces and natural materials can show small variations in color, pattern, and texture. A variation shown or described on the product page is not, by itself, a defect.
Refunds
When a refund is approved, we will send a confirmation and refund the applicable amount to the original payment method. Your bank or payment provider may take additional time to show the credit. We will explain any shipping-cost treatment that applies to your case.
Your legal rights
This policy describes Sunxi Craft’s voluntary return arrangements. It does not limit any cancellation, refund, repair, replacement, or other rights that cannot be excluded under the consumer-protection law applicable to your purchase. Where those rights provide more time or a different remedy, they take precedence.
Contact
For a return or refund question, email info@sunxicraft.com with your order number. We will provide instructions; please do not mail a parcel to an address shown elsewhere on the website without contacting us first.